Shipping policy

Last updated: August 28, 2026

Thank you for shopping at Petnook. This Shipping Policy explains how we process, ship, and deliver orders. We currently ship to addresses within the United States and Canada only.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Standard Shipping: 5-9 business days

We currently offer free standard shipping on all US and Canada orders over $49. Orders below this threshold, and expedited shipping options, are charged at checkout based on package weight and destination. Delivery estimates can occasionally be affected by carrier delays, customs processing, or severe weather.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Customs, Duties, and Taxes (Canada)

Orders shipped to Canada may be subject to import duties and taxes charged once the package reaches Canada. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Damaged or Lost Packages

If your order arrives damaged, please contact us at hellopetnook@outlook.com with photos of the damaged item and packaging so we can help file a claim and arrange a replacement or refund.

Incorrect Address

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.