Ordering
Where do you ship?
We currently ship to addresses within the United States and Canada.
How long does an order take to arrive?
Orders are processed within 1-3 business days, then shipped via standard shipping (5-9 business days) or expedited shipping (2-5 business days). You'll receive a tracking number by email once your order ships.
Is shipping free?
Yes — we offer free standard shipping on all US and Canada orders over $49.
Can I change or cancel my order?
If your order hasn't shipped yet, email us at hellopetnook@outlook.com as soon as possible and we'll do our best to help.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. See our full Return and Refund Policy for details.
My item arrived damaged or wrong — what do I do?
Please email us at hellopetnook@outlook.com with your order number and a photo, and we'll sort it out quickly at no extra cost to you.
Products
How do I know what size or product is right for my pet?
Each product page includes sizing and material details. If you're still unsure, email us with your pet's size and breed and we're happy to recommend the right fit.
Do you offer products for both cats and dogs?
Yes — browse our collections for feeding & hydration, grooming & health, scratching & climbing, litter & potty training, travel & comfort, and wearables.
Still Have Questions?
Reach out any time at hellopetnook@outlook.com and we'll get back to you as soon as we can.