Refund policy

We want every Petnook order to arrive in great shape. If something isn't right, we'll make it right.

Damaged, wrong or incomplete items

If your order arrives damaged, defective, wrong or with parts missing, we'll send you a free replacement or issue a refund.

How it works

1. Email hello@petnook.co with your order number and a photo of the item (and the packaging, if it was damaged in transit).
2. We'll review it and arrange a free replacement or a refund to your original payment method.
3. No need to ship anything back.

Questions

Not sure about something? Email us at hello@petnook.co. A real person reads every email.